DEWA also provides the Hayak written and visual communication service through its website. Dubai Electricity and Water Authority (DEWA) announced that the quality of call service received by its Customer Call Centres on 991 for technical notifications has reached 96%.
It enables them to communicate directly with DEWA’s Customer Care Centre staff through sign language.
Bin Haidar noted that all messages between DEWA and the customer on the verified WhatsApp account are encrypted to ensure the highest levels of security and reliability.
Paying bills This is between March and end of May 2020. It also achieves the Smart Dubai initiative, to make Dubai the smartest city in the world.
Muscat, Oman, , 1 April 2015: Dubai Electricity and Water Authority (DEWA) has won the ‘Outstanding Performance by Customer Service Departments in GCC award’ at the first forum for power and water authorities in GCC countries that was held in Oman under the theme, 'Future Visions on Changing Customer Service Systems'. Customer numbers have been on an increase each year, for which DEWA has launched the ‘Estareeh’ initiative which lets customers pay their bills online without any hassle. Copyright 2020 ITP Digital Media Inc. - All Rights Reserved These include transforming its Customer Happiness Centres into self-service centres.This ensures the health and safety of customers and employees through online video chat.
DEWA focuses on customer happiness by saving their time and efforts.
The Centre uses AI and latest technologies to continue providing its services. The award marks a new achievement by DEWA …
DEWA also won five prestigious awards for the 2019 Middle East Call Centre Awards, organised by INSIGHTS Middle East.DEWA’s Customer Service Centre provides Ash’ir service round the clock for speech and hearing-impaired customers.It enables them to communicate directly with DEWA’s Customer Care Centre staff through sign language. This is between March and end of May 2020. It also prioritises its services for customers and stakeholders.
For DEWA enquiries tel +971-4-6019999 (DEWA customer service center, open 24/7), emergencies tel 991.
Dubai Electricity and Water Authority (DEWA) announced that the quality of call service received by its Customer Call Centres on 991 for technical notifications has reached 96%. We strive to enrich the customer experience through smart services that save their time and efforts. The average speed of response for technical calls has reached 8 seconds.
It is available on DEWA’s smart app, DEWA provides the Smart Response Service for electricity and water technical notifications.
DEWA’s Customer Service Centre provides Ash’ir service round the clock for speech and hearing-impaired customers. DEWA also closely monitors the latest international developments in customer service, to further improve its services, and provides 24/7 emergency services.
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