We had scheduled a flight on 5/10/20 and cancelled due to virus. Denver, Colorado is where the headquarters of Frontier Airlines is situated at and the company is initiated to fly over 100 destinations and 6 destinations throughout the United States.
This agent when I called, proceeded to tell me the Miles Department rejected my miles resubmission because I need to pay $75 PER PASSENGER. If your mailing address on file has changed, call us at 1.800.921.8102 so we can send your refund to the right address. You have my phone number and email.
I received an email and also a text stating that the flight would be delayed an hour (18:00).
Stood in line with other passengers to see what flight I could get on to get home and what do I get? She was disrespectful and unkind to the point that fellow bystanders have written to Frontier to explain what they saw.I traveled on Frontier Airline flight 1622 Sunday August 4th, 2019.
The 20,000 miles I used for the booking would be returned to my account. I NEED that money back to survive this lockdown.Does anyone at this airline take Customer Concerns seriously? ... Corporate Contacts Pressroom Find a Store Employment Verification. Do you offer complimentary food and beverages in-flight? UPON LETTING THEM KNOW I HAD THE DOCUMENTS AFTER GETTING OFF THE PHONE WITH A SUPERVISOR, I WAS VERY SNEAKILY SENT AN EMAIL STATING THERE ARE FEES TO PROCESS THE REFUND. Frontier Airlines is an American ultra Cheap carrier headquartered in Denver, Colorado. Even though our tickets were refundable we bought insurance only to be told airlines wont refund and insurance wont pay because this virus is against their policy requirements.
In addition to that, if I do make reservations, I now have to wear a mask for the entire flight- a condition that was not required at the time of booking but now expected. I have spent $$$ to acquire those miles and would like to enjoy them.
The 20,000 miles I used for the booking would be returned to my account. Here you can find answers to your questions. Again, it all went great. ?I JUST SAY A VIDEO OF A WOMEN AND HER CHILD BEING TOTALLY DISRESPECTED. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred. {"slide_to_show":2,"slide_to_scroll":1,"autoplay":"true","autoplay_speed":3000,"speed":300,"arrows":"true","dots":"true"}
Never,never fly Frontier. I spend thousands a month on my frontier credit card as well. We were to attend a family wedding and had our entire family’s belongings in one bag. Anything missing?
However, sometimes staff from Frontier Airlines Holdings, Inc … I cancelled flights Aug 19. We were all left to defend for ourselves!I flew to Portland Oregon on a family emergency on June 6th thru the 8th, my trip was amazingly wonderful as I was able to spend time with my Mom as she changed from body to Spirit. They worked beautifully.
We were to attend a family wedding and had our entire family’s belongings in one bag. I then realized my partner had already booked our flights. I was asking her why I needed to pay reinstatement fees if I cancelled within 24hr window. I called Frontier and they told me I would have to pay $25 to reinstate miles back to account. A piece of paper telling me how to get my refund and Frontier Travel Vouchers. We feel it is best not to take the risk. We made our reservations in January not knowing any pandemic was on it’s way to the US. Frontier Airlines 7001 Tower Rd Denver, CO 80249 United States. You can call Frontier Airlines at (801) 401-9000 phone number, write an email, fill out a contact form on their website www.flyfrontier.com, or write a letter to Frontier Airlines, Inc, 4545 Airport Way, Denver, Colorado, 80239, United States. Frontier Airlines headquarters HQ, mailing and postal office address is given with the Frontier Airlines contact telephone number, fax number and email address.Frontier Airlines headquarters HQ and customer service department provides help and support to the customers during the working hours and after business hours through emails, phones and online.
They worked beautifully. I will never fly Frontier and will share our story with anyone that will listen. I called customer service and they told me that I would receive a credit for the amount I paid for seats/baggage/and fees. I will not be needing a voucher as we are not doing any more traveling. I’m disgusted that no modification in cancellation policy was enacted for flights made before this global pandemic occurred. After having such a great experience, I decided to book another flight on May 30 to the same destination – Philadelphia.
Now what?? Like the other such carriers, it is known for its high fees and surcharges on seemingly inexpensive tickets.
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