herb kelleher business philosophy

Don't misunderstand me. Within a two-week period, America lost two great business icons, Southwest Airlines co-founder Herb Kelleher (March 12, 1931 – January 3, 2019) and … He said Southwest makes a point of including union leaders in company functions, and "if they have an issue, we take care of it as quickly as we possibly can." Look Beyond Title And Status. And if you treat your employees right, guess what?

And, he drawled, "Your capital assets travel at 500 miles an hour.

It didn’t matter whether we had competition or not.

After clerking for a New Jersey Supreme Court justice, Kelleher moved to Texas intending to start a law firm or a business. Kelleher and one of his law clients, Texas businessman Reflecting back on that time Kelleher said, "I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried. As Southwest Airlines chairman and former CEO Herb Kelleher told an amused Stanford audience April 24, "It really is a horrible business! Start with employees and the rest follows from that.The Economist Magazine, Obituary, Page 82 of Print Edition, 12th January 2019.

I'm not going to say we will never do it.

He passed the CEO role onto James Parker and the president role to Kelleher was the recipient of over 100 awards and honors in the worlds of business and aviation during his life.They had four children, Julie, Michael, Ruth and David.Kelleher was known for getting little sleep and for his affinity for Your employees come first. We yell, we throw things, we get a contract and then it's behind us. The study, used in a variety of college and university courses, has sold more than 70,000 copies since.Asked about Southwest's future, Kelleher said his airline is keeping a careful eye on "astute" newer low-fare competitors, such as JetBlue and AirTran. Expanding to international routes, though, is not a high priority for Southwest at this time. The Q&A session was led by George Parker, the Dean Witter Professor of Finance and Management, Emeritus.The Southwest Airlines chairman and former CEO explains the business philosophy that has his company thriving in the brutal airline industry.How the supermodel-turned-CEO found opportunities where others saw obstacles.The CEO of General Motors shares leadership lessons she’s learned along the way.Pay attention to these issues and watch productivity go up.Herb Kelleher: Manage in Good Times So You'll Do Well in the Bad Times But as Kelleher said, "We've never treated them as adversaries. Kelleher was born in Camden, New Jersey, on March 12, 1931, and raised in Audubon, New Jersey, where he graduated from Haddon Heights High School. Southwest, like Kelleher, is one of a kind. Your customers come back, and that makes your shareholders happy.

But when you can open service in Raleigh-Durham, as an example, and on day one operate with an 84.3 percent load factor, [it's clear that domestic routes are] just easier to do.

You don't have to worry about exchange rates, you don't have to worry about international security, and you don't have to worry about language issues.

Herb Kelleher was able to complete this simple task by taking the mindset of treating his employees first, This resulted in the employees providing exceptional service to the customers. As he explained, "We still think we have tremendous opportunities available in the United States.

In other words, we just said we’re a different type of cat. "The attitude carries over to the airline's labor relations. As Southwest Airlines chairman and former CEO Herb Kelleher told an amused Stanford audience April 24, "It really is a horrible business! https://www.pocketbook.co.uk/blog/2016/06/07/herb-kelleher-employees-first

"After the session, Stanford students presented Kelleher with a bottle of "Wild Cardinal" — a playful jab at his self-proclaimed fondness for Wild Turkey bourbon whiskey — which he dutifully tasted. https://addicted2success.com/.../30-intelligent-herb-kelleher-quotes Be an original. We were going to enable more people to fly.

The Dallas-based carrier is also the only major American passenger airline that has consistently managed to turn a profit since 9/11.So how did he do it? It's not like the Hatfields and McCoys, feuding and still killing each other after generations for reasons they don't remember. "Under Kelleher's leadership, Southwest succeeded by a strategy of offering low fares to its passengers, eliminating unnecessary services, using a single aircraft type (the In March 2001, Kelleher stepped down as CEO and president of Southwest.